At TOIG, we believe in confidence in yourself, your progress, and your purchase. That’s why we aim to make returns and exchanges as straightforward and fair as possible.
If your order arrives damaged or there’s a manufacturing error, we’ll put it right. Just contact us within 30 days of receiving your item, and we’ll offer either:
A free replacement, or
A full refund (back to your original payment method)
There’s no need to send the item back, just provide a clear photo showing the issue, and we’ll take care of the rest.
Because our products are made to order, we currently do not accept returns or exchanges if:
You ordered the wrong size or colour, or
You changed your mind
We strongly recommend checking our Size Guide carefully before ordering. If you’re unsure, drop us a message — we’re happy to help.
We’ll issue a refund or reprint for:
Damaged items
Manufacturing errors
Print defects
Wrong items received
Please submit a photo of the issue (or a video if multiple items are affected) via our contact form or email within 30 days of delivery.
If a delivery is unsuccessful or an address was entered incorrectly:
We can offer a reprint (at cost), or
A partial refund
Note: Minor variations in print placement (within 0.5″) are within our acceptable tolerance and not considered defects.
While we can’t offer size exchanges yet, it’s something we’re working on as we grow. In the meantime, our promise is to provide top-quality products and clear sizing so you can shop with confidence.
We’re here to help. If you have any issue with your order, please use our contact form.
30-Day Guarantee on damaged or defective items
No returns/exchanges for wrong size or colour
Contact us within 30 days with a clear photo
No need to return damaged items
Reprints offered for delivery issues (may incur cost)
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© The Older I Get 2025
